If a product is listed as CUSTOM - the hair will be custom made to order. Custom hair orders take 8-10 weeks for production and fulfillment. It is rare that hair takes longer than 10 weeks to arrive but if it does, we will refund $100 off your order. Our lightest blonde shades are warmer in our textured options. Please keep this in mind while ordering custom hair. We do not consider providing refunds or exchanges for custom hair unless you believe the product is not as described. In this case, we must open an investigation to issue a refund or exchange. If you wish to open an investigation to receive a refund or an exchange you must send the hair order back to us. A refund or exchange is not guaranteed unless we are able to open an investigation and find fault in manufacturing.
We offer wholesale pricing for custom orders placed in bulk. You can place a wholesale order and have a full stock of YOURS hair within 10 weeks. Inquire about placing a wholesale order here.
We offer complimentary color matching here.
The only way we guarantee a direct color match is by purchasing a color ring. Though our photos are true to tone, they are taken in different lighting than your salon or your clients' home, so always make sure to double check with a color ring.
International orders do not include duties or taxes. Fees will be due upon receipt.