This is a horrible company with bad work ethic's. They purposely put custom in the description even if it is not custom, so that you can not return their crappy hair. This is basically robbery. The order I placed was on hand already. This meaning it wasn't custom nor should it have taken weeks and weeks to deliver. 0 Stars!
The only place we put custom hair in the description is on the custom order section of our website, which is where you purchased your weft from. So your order was indeed a custom order. We gladly accept returns and refunds as long as they are not custom orders. As an ethically sourced hair extension company we cannot create a custom length or texture for you, taking up weeks of our teams time and then have no way to compensate them or the hair donor. The order you placed was not on hand and was sent out to you the same day we received it, within the promised time frame and up to our quality standard as inspected by our team. The product has been delivered as advertised. When you placed the custom order it said 'all custom hair orders are final.' You have left multiple bad reviews for the same order and we have continued to respond with the accurate information, the information you are providing is inaccurate to potential buyers.